Frequently asked questions
An overview of frequently asked questions:
- You have received a letter from us
If you have you received a letter from Janssen & Janssen, you have probably not paid one or more amounts. A further explanation is provided here.
What should you do? It is wise to pay the outstanding amounts as soon as possible.
Payment can be made via uwdossier-online.nl. You will need a valid e-mail address and your file number for this purpose. The file number can be found at the top of the letter that you have received from us.
If you cannot login to Uwdossier-online, contact us by telephone at +31 (0)88 730 34 00. We can be contacted on business days from 8 a.m. to 8 p.m. Make sure that you have your file number handy because you must always quote it.
- You have received a visit from us
What should you do if you have had a visit from a bailiff? You will have received a legal document from us. It is important that you read this document properly.
Also take a look in the ‘information leaflets’ below. These contain more information about common situations
If you have further questions after reading the information leaflets, contact us by telephone at +31 (0)88 730 34 00 on business days from 8 a.m. to 8 p.m.
Make sure that you have your file number handy because you must always quote it. The file number can be found at the top of the letter that you have received from us.
Do you require agencies that can help you in your situation? Read everything about debt counselling here.
- First visit by a bailiff
You have received notice from us that a bailiff is going to visit you. That is unnerving! The bailiff does not visit without reason. Despite various requests, you have failed to pay one or more amounts. What can you expect from the visit? During a first visit, the bailiff talks to you and inspects the property. He wishes to find a solution with you to pay the outstanding amount.
The appointment for the visit cannot be changed. The exact timing depends on the bailiff’s other visits and route. We cannot advise on this in advance.
If you do not want the bailiff to visit, pay the full amount. Read how this can be done here.