An overview of frequently asked questions:
- What are collection costs?
Collection costs have been added to my debt, how does this work?If you do not pay your accounts, or do not pay them on time, the creditor may demand additional costs from you. These are the collection costs. The law determines the level of these additional costs, which is regulated by the Collection Costs Act (WIK). You can check the amount of the collection costs here.
If the creditor must pay VAT, you will also pay this on the collection costs.
- What are the maximum collection costs?
The maximum collection costs that the creditor may charge depend on the amount owing. Collection costs are percentages of the outstanding amount.
Invoice amount without interest
Maximum collection costs in %
On the first €2,500*
On the next €2,500
On the next €5,000
On the next €190,000
On the balance
* A minimum of €40.00 applies to collection costs.
- What does a debt collection process entail?
The debt collection process can be divided into two phases. The first is the extrajudicial phase, also known as the ‘amicable’ phase. The second phase is the judicial phase. This is when you deal with the court. If you do not pay in the first phase, we start with legal action. Important: you will then be liable for additional costs. Avoid ending up in the judicial phase and contact us.