We do everything possible to perform our work properly. Even so, you may have a complaint about us, or about one of our employees. What can you do?


You have a complaint about the way in which one of our employees has acted. This can include unfriendly behaviour, slow progress, a breach of privacy or incorrect information, as well as Janssen & Janssen’s performance as a company.


We have established a complaints procedure for this purpose. In this section, you can read how to submit a complaint and what the further process entails.


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